As the situation around COVID-19 continues to evolve, we want to ensure that you are best supported to successfully navigate through these unprecedented conditions. Here you’ll find the latest news and market insights to stay well-informed, new features that enable you to continue to connect with property seekers, and support measures available to your business.

Market updates

Latest news

Features to support changing market dynamics


Support for your business

COVID-19 has created a challenging, unsettling time for everyone. We’ve had a lot of great feedback on the support options currently available.

Please note that in order to re-upgrade a listing for an extra 90 days, you’ll need to request this via your Account Manager within the last 21 days of your current campaign. The re-upgrade is not something that is provided automatically.

As a reminder, the following support measures are available to you:


Customers holding a Standard, Access, Diamond or Flexi-Premium subscription will receive a 50% discount* on their subscription costs from 1 April 2020 to 31 July 2020


Any new commercial listing published on site from 1 March to 30 June 2020 that needs additional time to sell or lease due to COVID-19, will be eligible for a re-upgrade to the same tier for 90 days at no charge#


Any new commercial listing published on site from 1 March to 30 June 2020 that needs to be withdrawn due to COVID-19, will be eligible to be relisted by the same agency at no charge when relisted within 180 days of removal.^

To learn more about these support options, please don’t hesitate to contact your Account Manager who is ready to assist you.

Conditions apply, please contact your Account Manager to discuss your requirements directly. *50% discount does not apply to depth listing fees. #Applicable to 90, 180 and 365 day listing upgrades. 30 day upgrades will receive a 30 day re-upgrade. ^The property will be relisted for the full duration of the original contract, unless where 80% or more of the original duration was used on the listing, and in that instance, the property will be relisted with the remaining duration only.